RETURNS AND EXCHANGES
We want you to be happy with your new order! So, if you change your mind or the size is not the most adequate, you have 60 days to exchange or return your items counting from the day you received them. And you don’t even have to explain it!
HOW TO PROCEED:
1. Access this link and start your exchange or return process. Once complete, you will receive a confirmation email in which we will review your request. If your request is approved (orders outside of Portugal are final and the requests will be rejected) follow the instructions sent by email!
2. Make sure the items preserve their original condition. In order for the exchange or return to be accepted, the items cannot have been used or washed;
3. Package them in a safe and unharmful way, containing the original packaging that has the barcode or QR code that identifies the products.
4. Print your transport guide previously sent by us and attach it safely to the exterior of your package. Then, just leave it in the post office closest to you. The return is 100% free!
5. Wait for your new items! We will send the new package as soon as the returned items arrive at our headquarters. In the event of a return, we will proceed to reimburse the full amount (shipping included) right after we receive the package.
Note: Any questions or concerns do not hesitate to contact our Whatsapp +351931364937 :)
*Please note that orders outside of Portugal are final and this process is not applied.