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60-DAY FREE RETURNS

    Refund policy

    To start a return or a exchange please access this link :)

    We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can access this link. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Orders outside the European Union are final.

    You can always contact us for any return question at care@ivory-world.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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